Responsible Gaming
Safer Gambling
GAMSTOP
GAMSTOP lets you self-exclude from all online gambling operators licensed in Great Britain. Once registered, you won’t be able to access gambling accounts or create new ones with any other operator for the duration of your chosen block.
www.gamstop.co.uk
GamProtect
GamProtect is an industry-wide initiative that helps protect individuals who are at serious risk of gambling related harm. If you tell an operator that you have a gambling problem, are in treatment, or are at risk of self-harm, your account – alongside any other accounts you may hold with any other operator – may be closed.
If we, as the closing operator, have closed your account due to GamProtect, we will send you an email letting you know. You won’t be able to access or gamble on our sites (including any of our sister sites) or with any of the participating operators.
You will remain GamProtect for an initial 5 years and you won’t be able to remove yourself from GamProtect. If you disagree with the decision, please contact us via Live Chat. If a different operator has closed your account, you will need to contact them, it is only the closing operator that can remove an individual from the scheme.
After the initial 5-year period, you can contact the closing operator and ask to be removed from the scheme. If you don’t contact the closing operator after the 5 year period, you will remain on GamProtect for a further 35-year period.
httpswww.gamprotect.co.uk
National Gambling Helpline
GamCare operate the National Gambling Helpline and offer confidential information, advice and support for anyone harmed by gambling in Great Britain. The Helpline is open 24 hours every day on Freephone 0808 8020 133 or via Live Chat. Advisers will listen to you, they won’t judge and your conversation is confidential.
www.gamcare.org.ukget-supporttalk-to-us-now
GamCare Forums & Group Chatrooms
GamCare offers a moderated online forum and daily online group chatrooms to enable those affected by gambling harms to connect with others in similar situations, share their experience and support one another.
www.gamcare.org.ukgamcare-forum www.gamcare.org.ukgroup-chatroom
GambleAware
GambleAware provides information, advice and directs people to support to help keep people safe from gambling harms.
www.gambleaware.org
National Gambling Treatment Service
The National Gambling Treatment Service is a network of organisations working together to provide confidential treatment and support for anyone experiencing gambling-related harms, free to access across England,Scotland and Wales.
httpswww.gambleaware.orgtools-and-supportnational-gambling-support-network
Gambling Therapy
Gambling Therapy are a global online support service, offering advice in multiple languages for people who have been adversely affected by gambling.
www.gamblingtherapy.org
Gamblers Anonymous
Gamblers Anonymous provides confidential telephone support to anyone affected by problem gambling and offers a 12-step recovery programme. Gamblers Anonymous can be contacted on 0330 094 0322 or via their website.
www.gamblersanonymous.org.uk
BetBlocker
BetBlocker is free software that blocks access to gambling websites and apps across your devices. You can choose how long you want the block to last – from days to years – alongside parental control features.
www.betblocker.org
Financial Service Gambling Blocks
For a list of financial services organisations in the UK that currently offer gambling blocks on debit cards see
www.gamcare.org.ukblock-gambling-transactions
Financial Harm Toolkit
Similar to Gambling Financial Service Gambling Blocks, the Financial Harm Toolkit works with banks and several gambling support agencies, to apply preventative measures like gambling-specific blocking software alongside additional guidance and support.
www.gamcare.org.ukoutreach-and-traininggambling-related-financial-harm
Limited Gambling Advertising on Social Media
Social media platforms provide the function to hide both individual ads as well as all advertisements from a specific company, helping you to limit the amount of exposure to gambling advertising you come across when browsing on social media and online.
httpswww.gambleaware.orgtools-and-supportlimiting-gambling-ads-online
The Samaritans
The Samaritans offer free, non-judgemental support available day or night, 365 days a year. Anyone struggling to cope or who is feeling suicidal can call Samaritans on 116 123 or visit their website.
www.samaritans.org
Protecting Minors
Gambling is strictly for those aged 18 or over by law, and we take our responsibility to prevent underage gambling seriously.
We carry out age verification and other important checks at the point of registration – while ensuring our social media, marketing and product selection do not appeal to anyone underage.
How you can further protect under 18s from accessing gambling sites
Keep usernames and passwords secure.
Don’t use autofillkeychain to save login details.
Ensure any payment information is kept private.
Always log out after playing at Slot Boss .
Supervise minors while they’re online.
Talk to your child about the risks of illegal sites.
We would also recommend considering the use of blocking software
Net Nanny www.netnanny.com
CYBERsitter httpsblack.27labs.com
GamBlock www.gamblock.com
BetBlocker www.betblocker.org
BigDeal www.bigdeal.org.uk
BigDeal provides advice for young people and their families who may require support with their gambling or family members who wish to support them.
The site has a quiz to self-assess your gambling along with access to 24hr live chat and telephone support.
Self Assessment
If you are concerned about your gambling (or about someone else's) you can consider the following problem gambling self-assessment questions, to help you consider whether you (or someone else) may have a problem
Do you stay away from work or college to gamble
Do you gamble to escape from a boring or unhappy life
If you run out of money when you're gambling do you feel lost and in despair, and want to find money to gamble again as soon as possible
After losing, do you feel you must try and win back your losses as soon as possible
Have you lied, stolen or borrowed just to get money to gamble or pay gambling debts
Do you gamble until your money runs out
Have you ever lied to cover up the amount of money or time you have spent gambling
Have you lost interest in your family, friends or hobbies because of your gambling
Are you getting into debt because of your gambling
Have others ever criticised your gambling
Are you reluctant to spend 'gambling money' on anything else
Do arguments, frustrations or disappointments make you want to gamble
Do you feel depressed or even suicidal because of your gambling
The more you, a friend or family member answers 'yes' to these questions, the more likely it is that you or they may have a gambling problem.
For further information on your Self-Assessment, please contact our Customer Support team, LeoSafePlay, our dedicated safer gambling resource, or GamCare for further assistance.